MTN Ghana, a leading telecommunication giant, has announced the suspension of its planned adjustments in Mobile Money (MoMo) charges, which were initially scheduled to take effect on July 1, 2023.

MTN Ghana had previously communicated that transactions up to GH¢2,000 would incur a one percent charge, with a flat rate of GH¢20 for transactions exceeding GH¢2,000. However, the company has now withdrawn its decision.

In a notice issued to its members, MTN Ghana stated, “…The planned review of the cash-out fee for MoMo has been withdrawn. The current cash-out fee of 1%, capped at GH¢10, still remains and will be charged to your wallet. Do not pay any other fees. We apologize for any inconvenience this may have caused.”


The decision to suspend the proposed adjustments comes as a relief to MTN Ghana’s Mobile Money users who were anticipating changes in the transaction charges. The company’s acknowledgment of the inconvenience caused demonstrates its commitment to addressing customer concerns promptly.

Mobile Money services have become increasingly popular in Ghana, providing individuals with a convenient and accessible means of conducting financial transactions. With this suspension, MTN Ghana aims to ensure that customers continue to benefit from the existing fee structure without any alterations, particularly in regards to cash-out fees.

The telecommunication giant’s decision to suspend the adjustments also highlights the importance of customer feedback and engagement in shaping service offerings. By taking into account the concerns raised by its members, MTN Ghana has demonstrated its responsiveness to customer needs.

MTN Ghana remains a key player in the telecommunications industry, offering a wide range of services, including Mobile Money, to its subscribers. As the company continues to enhance its offerings and adapt to the evolving needs of its customers, maintaining transparent communication and considering customer feedback will remain essential elements of its operations.

Mobile Money users in Ghana can now proceed with their transactions under the existing fee structure, with the reassurance that the planned adjustments have been withdrawn by MTN Ghana.